Template
every monday morning, answer these in 10 minutes:
Why it works: creates a forced weekly pattern-match. most operators miss shifts because they never sit down to look for them.
Customize: put this on your monday calendar as a 10-minute block. answer in plain text, not a fancy doc.
Before / After
Before: I'll notice when things shift.
After: monday audit: azure accounts getting cracked more this month (mentioned in 6 customer calls). current hook assumes google issues. update hook to cover azure this week.
Template
at the end of each week, list:
→ top 3 problems customers mentioned this week → top 3 tactics they asked about → 1 tactic 3+ customers mentioned they're already doing
the last one is your dying angle. the first two are your fresh angles.
Why it works: your customers are telling you the market state in real time. you just have to write it down and look for the repeats.
Customize: if you don't take customer calls, sub in support tickets or slack messages. 40 weekly conversations is where the pattern becomes visible.
Before / After
Before: Customers say all sorts of things.
After: this week: 4 customers mentioned silent throttling (fresh angle). 3 mentioned they're already running dual rotation (dying angle, retire it).
Template